Refund policy

Return, Exchange & Refund Policy

At RPM Threads, your satisfaction matters to us. We want you to feel confident when ordering from our store, which is why all RPM Threads products are eligible for return, exchange, or refund, subject to the conditions below.

🔄 3-Day Easy Return, Exchange & Refund

You may request a return, exchange, or refund within 3 days of receiving your order.

To be eligible:

  • The product must be returned within the 3-day period.

  • The item should be in its original condition.

  • The item should not be washed, damaged, stained, or altered.

  • The original packaging should be retained where possible.

  • For custom products, the item must still meet the return conditions stated below.

📏 Size Exchange

Ordered the wrong size? No problem.

You can request a size exchange within 3 days of receiving your order, provided the product is in its original condition and has not been washed, damaged, stained, or altered.

We strongly recommend checking our Size Guide before placing your order.

🎨 Custom T-Shirt Returns

Custom T-shirts are also returnable, exchangeable, and refundable.

However, because custom products are made according to your requested design, the design and order details must have been approved by you before production.

If the custom T-shirt has a confirmed defect, printing issue, wrong design, or another issue caused by RPM Threads, we will work with you to provide an appropriate solution.

🛠️ Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from the confirmed order

  • Printed incorrectly

please contact us within 3 days of receiving the order.

Please provide clear photos/videos of the product and packaging so our team can review the issue.

If the issue is confirmed, we may provide a replacement, exchange, or refund, depending on your preference and the situation.

💰 Refunds

If your return qualifies under this policy, you may request a refund.

Refunds will be processed after the returned product has been received and inspected.

The refund method and processing time may depend on the original payment method.

For Cash on Delivery orders, we may require additional information to process an approved refund.

🚚 Return & Exchange Delivery Charges

For returns or exchanges caused by a customer preference, such as changing your mind or selecting the wrong size, applicable return or reshipping charges may be the customer's responsibility.

If the return or exchange is due to an error, defect, damage, or incorrect product from RPM Threads, we will handle the matter appropriately.

⚠️ Product Condition

Before requesting a return, exchange, or refund, please make sure the product:

✓ Has not been washed
✓ Has not been damaged or stained
✓ Has not been altered
✓ Is in its original condition
✓ Includes the original packaging where possible

Products that are returned in an unacceptable condition may be rejected.

📩 How to Request a Return, Exchange or Refund

To request a return, exchange, or refund, contact RPM Threads within 3 days of receiving your order through our official WhatsApp or social media DM.

Please provide:

  1. Order number

  2. Name and phone number

  3. Reason for the request

  4. Clear photos/videos of the product

  5. Photos of the packaging, if applicable

Our team will review your request and guide you through the process.

❤️ Our Promise

At RPM Threads, we believe in treating our customers fairly.

If something isn't right with your order, contact us and we'll do our best to make it right.

RPM Threads

Driven to Wear.

Quality you can wear.
Style you can make your own.